Customer Service and Loyalty Development

Format: Live Online Schedule June 14, 9:00 – 11:00 am and 1:00 – 3:00 pm Central Time June 15, 9:00 – 11:00 am Central Time Cost $1,195.00 per person Summary Service doesn’t just happen. It is first and foremost a mind-set. That mind-set must be present moment to moment, day in and day out. Before that […]

Sales Skills and Strategies

Format: Live Online Schedule June 16, 9:00 - 11:00 am and 1:00 - 3:00 pm Central Time June 17, 9:00 - 11:00 am Central Time Cost $1,195.00 per person Summary In today’s competitive business environment, customers look to us to be problem solvers, educators, negotiators, change agents and more. Effectively managing a desk or territory, […]

Physical Hazard Identification

Area inspections may be standard procedures for supervisors, but how can inspections be leveraged to increase effectiveness? Science has taught us that by learning to analyze hazards as they interact with behaviors, safety leaders can turn routine inspections into opportunities for employee engagement. Changing the approach and process can change the output – leading to […]

$395

Operations Management

Format: Live Online Summary Successful workplaces require specific tools & strategies to extract the most value from their processes, projects, and people. This program will expand attendees’ ability to identify improvement opportunities, prioritize operational decision making, and influence change. Focusing on learning, understanding, and practicing specific foundational operations management tools will prepare participants to return […]

$1,295

Safety Leadership

Simply put, leadership sets the foundation to achieve a winning culture. Leaders in all capacities have the ability to help others succeed both personally and professionally. However, those leaders must first understand their role and develop the knowledge and skills necessary to lead cultural change. This workshop sets the foundation to recognize what a great […]

$395

Bar Products Training and Mill Tour

Eaton Steel Bar Co. 10221 Capital St., Oak Park, MI, United States

Bar Products Training and Mill Tour Hosted By Oak Park, Michigan September 13-14, 2022 The Eaton Steel Bar Company operates as one of the largest suppliers of Special Bar Quality (SBQ) steels in the country, unique in the fact that Eaton is a cold drawn bar mill and a hot roll mill depot. Eaton offers […]

$500

Fundamentals of Metallurgy

Format: Live Online Course Summary This course covers the basics of how metals are produced, how they behave, and how their properties can be altered by common mill processes. It also covers common metallurgical analyses used to evaluate metal properties, composition, and microstructure for general metal characterization and for when quality problems arise. The training is […]

$800

Negotiation Skills

Format: Live Online Faculty: Paul Paese, Adjunct Lecturer Washington University in St. Louis Olin Business School View the Faculty Bio Negotiation skills are a critical aspect of an effective manager’s repertoire. This session will improve your negotiation skills and give you knowledge and strategies for continuously improving those skills over time. We will begin with […]

$1,195

Elevating Women in the Workforce

Format: Live Online Have four or more participants? Contact Monique Combs (mcombs@msci.org or 847.485.3004) for a group discount! Summary and Program Highlights Women are an integral part of the business landscape. Unlocking the key to your success is connected to self-awareness and being clear and confident about your strengths. During this program, you will explore […]

$595

Sold Out! Stainless Steel Products Training and Mill Tour Hosted By Outokumpu

Sold Out! Stainless Steel Products Training and Mill Tour Hosted By Calvert, Alabama October 26-27,2022 Built on the best of what stainless steel manufacturing has to offer, the Calvert team has taken more than 100 years of stainless steel know-how, dating to the invention of stainless steel, and combined it with innovation in research and […]

$500

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