Emotional Intelligence
November 7, 2024, 9:00 am – 4:00 pm CENTRAL TIME
Live Online
$1,195 per person

Have a group of four or more? Contact Monique Combs at mcombs@msci.org  for a group discount.

Emotional Intelligence helps navigate the emotional aspects of every-day work life. It supports better self-awareness, interpersonal relationships, and decision-making. Further, it cultivates empathy, communication, and resilience. Understanding and living the concepts of emotional intelligence are crucial for a healthy culture, improves internal and external communication and customer service, and increases a leader’s capacity for effectively recognizing and managing their own emotions and the emotions of their employees.

This course leads to improved professional (and personal) success and overall well-being. Participants will walk away with the practical knowledge, specific criteria, and concrete strategies for cultivating emotional intelligence in themselves and others. Key learning points are:

• Why bother with emotional intelligence?
• A logarithm for organizational climate related to increased profitability
• Is it possible to “keep feelings out of the workplace”?
• Emotionally intelligent behavior—a fresh standard for professionalism
• Emotional intelligence as the “make it or break it” factor: lawsuits, promotions, orientation, and retention
• How the brain works to process emotions and partner with reason
• Why your associates sometimes “lose it”—emotional hijacks
• Practical methods for enhancing emotional intelligence in self and associates
• Why companies should hire the most emotionally intelligent job candidate
• How to screen for emotional intelligence in an interview

Who should attend: Business leaders, managers, top performers, and emerging leaders within your organization. Anyone who wants to better manage their own emotions, strengths, and skills, or the emotions and skills of their employees.

Please Note: the Behavioral EQ Assessment will be completed and used by participants for this program. The registration deadline is October 17, 2024, to ensure all assessments can be processed before the start of class.